Effective Date: 3-12-2025
Welcome to CuddleBuddy! By accessing our website, purchasing our products, or interacting with our services, you agree to the following terms and conditions. Please read them carefully.
1. General Information
- CuddleBuddy is a plush toy company specializing in custom and pre-designed plush toys.
- By placing an order with us, you confirm that you are at least 18 years old or have the permission of a parent or guardian.
2. Product Information
- We strive to provide accurate product descriptions, but slight variations in color, size, or design may occur.
- All plush toys are recommended for ages 3 and up and should be used under adult supervision when necessary.
3. Orders and Payments
- All orders are subject to availability and confirmation of payment.
- We accept credit cards, (e.g, Visa, Mastercard, American Express, Discover) debit cards, apple pay, and google pay.
- Prices are listed in [currency] and may be subject to taxes or additional fees based on your location.
4. Shipping and Delivery
- We aim to process and ship orders promptly, but delivery times may vary depending on your location.
- CuddleBuddy is not responsible for delays caused by carriers or customs.
- Customers are responsible for providing accurate shipping information.
5. Returns, Refunds, and Exchanges
- For details on returns, refunds, or exchanges, please refer to our Refund Policy.
- We accept returns on unopened and undamaged items within 3 days of delivery. Customers are responsible for return shipping costs unless the item is defective or incorrect.
6. Custom Plush Orders
- Custom plush orders are made specifically to your design requirements and are non-refundable unless they arrive damaged or defective.
- We will provide a design preview for approval before production begins.
7. Intellectual Property
- All designs, logos, images, and content on our website are the property of CuddleBuddy and may not be used without permission.
8. Limitation of Liability
- CuddleBuddy is not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.
- Our plush toys are designed with safety in mind but should be used responsibly and under appropriate supervision.
9. Privacy Policy
- Your privacy is important to us. Please refer to our Privacy Policy to learn how we collect, use, and protect your data.
10. Changes to Terms and Conditions
- We may update these terms from time to time. Any changes will be posted on this page with the updated effective date.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
📧 [email protected]