Refund & Return Policy

Effective Date: 3-12-2025

At CuddleBuddy, we want you to be thrilled with your purchase! If you’re not completely satisfied, please review our return and refund guidelines below.

1. Return Eligibility

We accept returns on unopened, unused, and undamaged items within 3 days of delivery.

To qualify for a return:
✅ The item must be in its original packaging.
✅ The item must be in new, unused condition.
✅ Proof of purchase (e.g., order confirmation or receipt) is required.

2. Return Process

To request a return:

1. Contact our customer support team at [email protected] within 3 days of delivery.
2. Include your order number, item details, and reason for return.
3. Our team will review your request and provide instructions on how to return your item.

Please Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Defective or Incorrect Items

If you receive an item that is defective, damaged, or incorrect:

• Contact us within 3 days of delivery with photos of the item and packaging.
• We may offer a replacement or a full refund, depending on the situation.
• In some cases, we may ask you to return the defective or incorrect item before a replacement is shipped.

4. Case-by-Case Review

All refund and replacement requests are reviewed on a case-by-case basis and are subject to CuddleBuddy's final decision. Our goal is to ensure a fair and positive resolution for every customer.

5. Non-Returnable Items

The following items are non-returnable:
❌ Custom plush orders (unless defective or incorrect)
❌ Items returned more than 3 days after delivery
❌ Items that are used, opened, or damaged by the customer

6. Refund Process

• Once your return is approved and received, we will process your refund within 5-7 business days.
• Refunds will be issued to the original payment method.
• Shipping costs are non-refundable unless the item was defective or incorrect.

7. Contact Us

If you have any questions about our refund policy or need assistance with your order, please contact us at:

📧 [email protected]

We’re committed to providing you with quality plushies and excellent customer service. Thank you for choosing CuddleBuddy! ❤️