Shipping policy

Cuddle Buddy Shipping Policy

(Creator Buddy Shipping Policy Below)

Effective Date: 12-01-2025

At Cuddle Buddy, we strive to deliver your plushies safely and promptly. Please review our shipping guidelines below.

1. Processing Time

  1. Orders are typically processed within 2–5 business days.

  2. We do not process or ship orders on weekends or holidays.

2. Shipping Rates & Delivery Estimates

  1. Shipping rates are calculated at checkout based on your location, weight, and dimensions.

  2. Estimated delivery times vary by destination:

    • Domestic (U.S.): 3–7 business days

  3. Please note: These are estimates and not guaranteed delivery dates.

3. Tracking Information

  1. Once your order has shipped, you will receive a confirmation email with tracking details.

  2. Please allow up to 48 hours for tracking updates to appear.

4. Shipping Carriers

We ship via trusted carriers such as USPS, UPS, FedEx, or other regional carriers depending on destination and delivery speed.

5. Incorrect or Incomplete Addresses

  1. Please ensure your shipping address is complete and accurate at checkout.

  2. Cuddle Buddy is not responsible for delays or lost items due to incorrect address information.

  3. If a package is returned to us due to an incorrect address, the customer is responsible for re-shipping costs.

6. Delays & Carrier Issues

While we aim for timely delivery, we are not liable for delays caused by shipping carriers, weather events, customs clearance, or other factors outside our control.

7. International Shipping & Customs

1. Where international shipping is available and selected at checkout, international orders are estimated to arrive in 1–4 weeks after shipment, depending on destination and carrier.

2. International shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

3. Import duties, taxes, and customs fees for international shipments may be due upon arrival in the destination country. These charges are not included in the item price or shipping cost and are the responsibility of the customer.

4. Cuddle Buddy is not liable for any import duties, taxes, or customs-related charges.

All international sales are final and non-refundable. International orders cannot be returned or exchanged, except where required by law or in the limited cases of damaged or defective goods as described in our policies.

5. If you refuse to pay duties or taxes upon arrival and the shipment is returned to Cuddle Buddy, your order will be treated as non-refundable, and you will not be eligible for any refund of the product price or shipping costs.

6. Availability of international shipping, and any specific country restrictions, will be clearly listed at checkout and/or on the campaign page.

8. Mixed Orders (Cuddle Buddy + Creator Buddy Pre-Order)

If your order contains both an in-stock Cuddle Buddy item and a Creator Buddy pre-order item, the entire order will ship together once the Creator Buddy item becomes available and is ready to ship.

If you would like your in-stock Cuddle Buddy items to ship sooner, please place them on a separate order from any Creator Buddy pre-order items.

9. Missing or Damaged Packages

  1. Missing or “Delivered” but not received:

    • If your order is missing or shows as delivered but cannot be located, contact us at support@cuddlebuddy.biz within 30 days of the listed delivery date.

    • Please include:

      • Your order number

  2. Damaged items:

    • If your item arrives damaged, contact us at support@cuddlebuddy.biz within 30 days of delivery.

    • Please include:

      • Your order number

      • Clear photos of the plush and any damage

      • Photos of the outer packaging and shipping label

We review missing or damaged goods on a case-by-case basis and will work with you to find a fair resolution in line with our campaign and production constraints.

10. Contact Us

If you have any questions or concerns about your shipment, please contact us:
📧 support@cuddlebuddy.biz

Creator Buddy Shipping Policy

At Creator Buddy, each plush is made-to-order in partnership with your favorite creators. Because these items are custom and produced in limited campaign runs, our shipping and refund policies differ from standard retail purchases. Please review the guidelines below before placing your order.

1. Production & Processing Time (Campaign Orders)

  1. Creator Buddy plushies are produced in batches tied to specific campaign periods.

  2. Production and processing begin after:

    • The campaign ends, and

    • Any stated campaign minimum (target goal) is met.

  3. Estimated production and processing times will be shown on the campaign page and/or in your order confirmation. These timelines can vary based on:

    • The specific creator campaign

    • Factory capacity and scheduling

    • Shipping constraints (holidays, peak seasons, etc.)

  4. Orders are not processed or shipped on weekends or major holidays.

2. Shipping Rates & Delivery Estimates

  1. Shipping rates are calculated at checkout based on your location, weight, and dimensions.

  2. At this time, most Creator Buddy orders ship to U.S. addresses only, but we are actively working on expanding to international orders in the future.

  3. Once your order has finished production and ships, estimated delivery times are:

    • Domestic (U.S.): Typically 3–7 business days after shipment

  4. Any delivery timeframes shown are estimates only and are not guaranteed delivery dates.

  5. If and when international shipping becomes available for a specific campaign, estimated delivery times and applicable fees will be clearly stated on that campaign page (see also Section 7: International Shipping & Customs).

3. Tracking Information

  1. When your order ships, you will receive a shipping confirmation email with tracking details.

  2. Please allow up to 48 hours for tracking updates to begin appearing after the label is created.

4. Shipping Carriers

We ship via trusted carriers such as USPS, UPS, FedEx, or other regional carriers chosen based on your destination, order size, and shipping speed.

5. Incorrect or Incomplete Addresses

  1. Please double-check that your shipping address is complete and accurate at checkout.

  2. Creator Buddy is not responsible for delays, lost packages, or additional fees resulting from incorrect or incomplete addresses.

  3. If a package is returned to us due to an incorrect address, the customer will be responsible for any re-shipping costs.

6. Delays & Carrier Issues

While we work hard to meet estimated timelines, we are not liable for delivery delays caused by:

  • Shipping carriers

  • Weather events or natural disasters

  • Customs or import inspections (for international shipments, when offered)

  • Other circumstances outside our control

We appreciate your patience and understanding, especially for limited-run, made-to-order campaigns.

7. International Shipping & Customs (When Available)

1. For campaigns where international shipping is offered, international orders are typically estimated to arrive in 1–4 weeks after shipment, depending on the destination country and carrier.

2. International shipping costs are calculated at checkout based on the weight, dimensions, and destination of the items in your order.

3. Import duties, taxes, and customs fees may be charged by your destination country upon arrival. These fees are not included in the product price or shipping charges and are the responsibility of the customer.

4. Creator Buddy is not responsible for any import duties, taxes, or customs-related charges.

All international Creator Buddy sales are final and non-refundable. International orders cannot be returned or exchanged, except in the limited cases of missing or damaged goods as described in our policies.

5. If you refuse to pay the duties or taxes upon arrival and the goods are returned to Creator Buddy, the order will remain non-refundable, and you will not be eligible for a refund of the product price or any shipping costs.

6. Availability of international shipping, and any specific country restrictions, will be clearly listed at checkout and/or on the campaign page.

8. All Sales Final (Custom Products)

  1. All sales are final and non-refundable.

  2. Because Creator Buddy plushies are custom and produced specifically for each campaign, we cannot accept returns, exchanges, or cancellations once your order is placed.

  3. The only exceptions are:

    • If the campaign target is not met (see Section 9), or

    • If your order arrives missing or damaged (see Section 10).

9. Campaign Targets & Refunds

  1. Some Creator Buddy campaigns require a minimum number of orders to move into production.

  2. If a campaign does not meet its stated target by the end of the campaign:

    • The campaign will be canceled or paused, and

    • All customers will be refunded in full to their original payment method.

  3. Refund processing times may vary depending on your bank or payment provider.

10. Mixed Orders (Creator Buddy Pre-Order + Cuddle Buddy Items)

If your order includes both a Creator Buddy pre-order item and an in-stock Cuddle Buddy item, the full order will ship together once the Creator Buddy item has finished production and is ready to ship.

If you would like your in-stock Cuddle Buddy items to ship sooner, please place them in a separate order from any Creator Buddy pre-order items.

11. Missing or Damaged Goods

We want you to love your custom plush. If there is an issue with your order, please reach out.

  1. Missing or “Delivered” but not received:

    • If your order is missing or shows as delivered but cannot be located, contact us at support@cuddlebuddy.biz within 30 days of the listed delivery date.

    • Please include:

      • Your order number

  2. Damaged items:

    • If your item arrives damaged, contact us at support@cuddlebuddy.biz within 30 days of delivery.

    • Please include:

      • Your order number

      • Clear photos of the plush and any damage

      • Photos of the outer packaging and shipping label

We review missing or damaged goods on a case-by-case basis and will work with you to find a fair resolution in line with our campaign and production constraints.

12. Contact Us

If you have any questions about your Creator Buddy order, shipping status, or campaign details, please contact us:

📧 support@cuddlebuddy.biz